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HERO Roadside Assistance

The goal of the HERO program is to improve safety and keep traffic flowing along 138 miles of I-35, US 183, US 290, SH 71, and Loop 1 (MoPac) in the greater Austin area.

Hero Roadside assistance mapTxDOT, in partnership with the Capital Area Metropolitan Planning Organization, operates a free Highway Emergency Response Operator, or HERO, patrol service program to clear minor crashes from area roadways and assist motorists in need. The goal of the HERO program is to improve safety and keep traffic flowing along 138 miles of I-35, US 183, US 290, SH 71, and Loop 1 (MoPac) in the greater Austin area.

Nationally, approximately 20% of all traffic incidents are a secondary incident. By removing stranded motorists from the roadway and providing motorists warning of stopped vehicles ahead, we can greatly reduce the number of these crashes.

HERO trucks operate from 5 a.m. to 9 p.m. Monday through Friday, and 7 a.m. to 7 p.m. Saturday and Sunday. If you need assistance, you can reach the HERO program at (512) 974-HERO (4376). 

To download a copy of this map, click here.

Have you been helped by HERO? Tell us about your experience here.

 

Services include: 

  • Relocating disabled vehicles to safety
  • Removing minor crashes from the roadway
  • Removing debris from travel lanes
  • Changing flat tires
  • Providing drinking water and cell phone services to stranded motorists 
  • Giving air to low tires
  • Adding gasoline and water
  • Performing minor vehicle repairs
  • Jump-starting batteries
  • Calling towing and emergency services
  • Transporting stranded motorists to safe locations
  • Assisting first responders at crash scene

HERO

 

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