TxDOT, in partnership with the Capital Area Metropolitan Planning Organization, operates a free Highway Emergency Response Operator, or HERO, patrol service program to clear minor crashes from area roadways and assist motorists in need. The goal of the HERO program is to improve safety and keep traffic flowing along 138 miles of I-35, US 183, US 290, SH 71 and Loop 1 (MoPac) in the greater Austin area.

Nationally, approximately 20% of all traffic incidents are a secondary incident. By removing stranded motorists from the roadway and providing motorists warning of stopped vehicles ahead, we can greatly reduce the number of these crashes.

HERO Service Hours: 

• I-35 Extended Service
  • Mon. - Fri. 24-hours
  • Sat. -Sun. 7 a.m. - 7 p.m.
• I-35 Service
  • Mon. - Fri. 5 a.m. - 9 p.m.
  • Sat. -Sun. 7 a.m. - 7 p.m.
• Additional Service Areas (see map)
  • Mon. - Fri. 5 a.m. - 9 p.m.

If you need assistance, you can reach the HERO program at (512) 974-HERO (4376). 

Have you been helped by HERO? Tell us about your experience here.